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CUSTOMER SERVICE

Please read the following tabs regarding our Customer Service Policies

Payment

We offer card payment options on site or alternatively you can EFT.

Please email us at info@tougher.co.za for payment queries.

 

Shipping Policy

At TOUGHER, for all sales in excess of R2500 we offer a free Economy door-to-door courier service to any South African street address. For sales of less than R2500, a R150 courier charge will be added to your invoice. Orders are delivered between 1 to 3 working days from time of dispatch from our factory in Cape Town. Outlying areas may take an extra day.

Returns Policy

We trust you will love our product but if for whatever reason you have your doubts please contact us within 48hours of your purchase on 021 879 3304 or email info@tougher.co.za for further information on our returns policy.

Please note: Soiled or used goods cannot be returned/refunded.

Warranty

At TOUGHER we stand by a 3 year warranty. Our warranty is valid for 3 years as we believe our product is of excellent workmanship and quality. Please note that this warranty is limited to workmanship and faulty fabric only. For standard wear and tear we offer a free panel replacement.

Product Care

Your seat covers work hard so it is important to give them a little TLC to keep them working just as hard as you play.

TOUGHER seat covers are the perfect mix of polycotton and cotton canvas, ensuring the most durable, water resistant fabric and should only be washed in the good old fashioned way.
· Soak them overnight in bleach free detergent
· Wash them by hand in a flat bath
· Rinse the soap out really thoroughly
· Drip-dry them inside-out on the line
· Iron while still slightly damp
· DO NOT machine wash
· DO NOT tumble dry
· ONLY use cold water, NEVER HOT
· NO BLEACH
· DON’T SCRUB

Fitment Instructions

Front seat bottom

Pull cover over seat bottom and feed the rear end of the cover through between the backrest and seat bottom. If your vehicle has a carpet covering on the rear of the front seats, for ease of fitment and access we recommend unhooking the carpet underneath the seat. The webbing on the front end of the cover needs to be attached to the ladder lock buckle on the rear of the cover.

The webbing on the sides of the cover will attach either to the backrest cover or the rear of the seat cover depending on the design.
If your cover has the webbing with the “J” hook, these simply hook underneath the seat and the other end attaches to the ladder lock buckle on the rear of the cover. Adjust and position the cover in place before tightening the straps.

Front seat backrest

Remove the headrest.
Pull backrest cover over the backrest and push the center panel through between the backrest and seat bottom. If your cover joins with Velcro, firmly pull the center panel from the rear and join the Velcro of the front panel to that of the rear panel.
If your cover has webbing straps on the front panel, these need to be carefully guided underneath the seat to the front of the seat and attach to the ladder lock buckles. Adjust and position the cover in place before tightening the straps.

Headrest cover

The headrest cover is best fitted with the headrest in its position on the backrest.
Pull cover over the headrest, adjust and position before joining the Velcro underneath the headrest.

Centre console cover

In its open position carefully slide elastic to fit the underside of console and adjust cover into place.

Rear bench bottom

Pull cover over seat bottom and feed the rear end of the cover through between the backrest and seat bottom. (x2 if your seat has a split) The webbing on the front end of the cover needs to be attached to the ladder lock buckle on the rear of the cover. Depending on the design, your webbing might be on the rear of the cover and the ladder lock buckles on the front of the cover.

Rear bench backrest

Remove the headrests.
If your backrest is not designed to fold forward, feed webbing straps down the back of the backrest and position cover in place loosely. Fold your seat bottom for easy access to the webbing. Locate the webbing straps and attach to the matching ladder lock buckle and tighten.

If your backrest can fold forward, pull cover over the backrest and push the front panel through between the backrest and seat bottom. From the back, firmly pull the front panel and starting in the middle working to the sides, join the Velcro of the front panel to that of the rear panel.

Ensure seatbelt buckles are accessible and back in position after seat covers have been fitted.

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